Terms and Conditions & Policies

Please read these Terms and Conditions carefully prior to accessing, using or obtaining any materials, information, products, or services from Prime Home Cleaners.

 

WEBSITE TERMS AND CONDITIONS OF USE

  1. WEBSITE TERMS OF USE

This website is owned and operated by Prime Home Cleaners, ABN 111 456 38204. By accessing or using this website you acknowledge and agree to have read, understood and agreed to be legally bound to these Terms and Conditions. Disagreement to any part of the Terms and Conditions prohibits your access or use of this website.

  1. MODIFICATION

We may modify these Terms and Conditions, for any reason at any time, without notice, by posting a new version on this website. By using this website you are agreeing to be subject to the Terms and Conditions of Use in effect at the time of your use.

  1. ACCEPTABLE USE

You are granted the right to:

  1. View and use information accessible from this website
  2. Download one copy of the materials (information or software) from this website for temporary, personal, and non-commercial use.

When accessing and using this website, you are not authorised to:

  1. Use or access the website for any purpose that violates any applicable laws, in a way not consistent with the intended purpose of the website, or is prohibited by the terms and conditions.
  2. Use copied information or software for any commercial purpose
  3. Republish, transmit, sell, or license any part of the website or its content
  4. Attempt to decompile or reverse engineer, modify or create derivative works from any part of the website or content
  5. LINKS

Prime Home Cleaners bears no responsibility for the accuracy, legality, or content of any links leading to external sites. The inclusion of any link does not constitute a recommendation or endorsement by Prime Home Cleaners. Use of any such linked website is at the user’s own risk.

  1. DISCLAIMER

The content provided on Prime Home Cleaners website is “as is”. While every effort is made to maintain currency and accuracy of information on this website, Prime Home Cleaners makes no warranties of any kind, including but without limitation, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the information, products, and services present on the website. Any reliance you place on such information is therefore strictly at your own risk.

  1. LIMITATIONS

In no event is Prime Home Cleaners or its affiliates responsible for any loss or damage, indirect or direct, arising from loss of data or profit arising from the use or inability to use the materials on Prime Home Cleaners website, or any reliance on information contained within the site, even if Prime Home Cleaners has been notified orally or in writing of the possibility of such damage.

  1. GOVERNING LAW

Prime Home Cleaners is subject under the laws of the New South Wales jurisdiction where applicable laws hold supremacy over the provisions provided by Prime Home Cleaners.

SATISFACTION GUARANTEE

If you are not satisfied for any reason by the cleaning service provided, notification must be given to Prime Home Cleaners by email or phone within 24 hours of the service concerned. Following the notification Prime Home Cleaners will dispatch a team to reclean the areas of concern without charge. Recleans must occur within 7 days of the last service. Following this reclean, if you are unsatisfied, Prime Home Cleaners may refund, at its discretion, up to the entire service cost.

BREAKING AND LOSS POLICY

Where there has been any breakage, damage, or loss, you must inform Prime Home Cleaners within 24 hours of the service. Please contact Prime Home Cleaners by email on info@primehomecleaners.com.au, detailing your concern. For breakages and damages, please attach a photo of the incident in the email.

CANCELLATION POLICY

If you wish to cancel your service, you must do so 24 hours prior to the acknowledged service time by contacting Prime Home Cleaners and informing them of your decision by email or phone. If notification of cancellation is provided within 24 hours of the booked service, a fee of up to 35% of the booking total will be charged, with a minimum cancellation fee of $35.

LOCKOUTS

If, for any reason, the cleaner is unable to access your home at the scheduled time and date, a fee up to of 35% of the booking total, with a minimum fee of $35 will be charged.

HOARDING AND HAZARDOUS CONDITION POLICY

For the health and safety of our cleaners, they are under no obligation to fulfil the clean if your property is considered a hazardous cleaning situation, is beyond the normal cleaning conditions, or poses danger to the health and safety of our cleaners. In such a case, you will be charged with a $35 booking fee for the confirmed booking appointment in our schedule.

Direct Bank Transfer
Prime Home Cleaners
BSB: 062 190
Account Number: 1061 4352
Commonwealth Bank